Contact us if you have a question
Fill in our online contact form.
Local Rate: 0845 226 26 17
Geographic: 024 7601 6223
Current Office Hours:
Monday - Friday (9:00 - 17:00)
Our standard Terms & Conditions of practice are listed below. The most recent version will always be available on this page of our website.
Please ensure that you read and understand these conditions, By accepting a quotation from Glassraven you confirm that you are in agreement with and bound by the terms and conditions below.
In these Terms and Conditions, the Specification and the Contract the following words shall have the meanings given in this clause:
Means the person, firm or company who instruct Glassraven to perform the Services
Means the agreement between Glassraven and the Client to perform the Services comprising of these Terms and Conditions and the Specification. The Contract and the Client’s acceptance of these terms exists from when:
(a) The Client accepts the written quotation; or
(b) Glassraven commences work on the Goods or Services on the Client’s instruction
Means 50% of the Price due on the Client’s agreement to the Contract or another percentage as detailed in the initial Specification.
1.4 ‘Due Date’
Means 28 days from the date of Glassraven issuing the invoice upon completion of the Goods and Services.
Means the private partnership of Justin Knight and Sadie Knight of South Barn, Trevescan Farm, Trevescan, Sennen, Penzance TR19 7AQ trading as 'Glassraven web design'.
1.6 ‘Interest Rate’
Means 5% above the base rate of the Bank of England.
1.7 ‘Goods and Services’
Means the goods Glassraven will deliver and / or services Glassraven will supply according to the Specification.
Means the price agreed by Glassraven and the Client for providing the Goods and Services either:
(a) initially on agreement of the Specification; or
(b) a new price later agreed on alteration of the specification
(a) the details of the work agreed between the parties and signed by the Client; and
(b) any later alteration agreed by the parties throughout the duration of the Contract
1.10 ‘Terms and Conditions’
Means these Standard Terms and Conditions of Glassraven which can be found at http://www.glassraven.com.
These Terms and Conditions, the Specification and the Contract shall be read in the light of the following interpretation:
One gender shall mean all genders.
Headings used in this Agreement are provided for convenience only and shall not be used to construe meaning or intent.
Any reference to a statute also refers to any amendment or re-enactment thereof.
3 Glassraven’s Obligations
Glassraven shall on receipt of full instructions and the Deposit from the Client using reasonable care and skill complete and / or deliver the Goods and Services to the Client in accordance with the Specification.
The goods and services shall be completed and / or delivered in a reasonable time unless expressly stated in the Specification.
4 Client's Obligations
The Client shall:
4.1 Payment of the Deposit
Pay the Deposit to Glassraven on instructing Glassraven to undertake the work on the Goods and Services.
4.2 Payment of the Price
Pay the Price less the Deposit if already paid to Glassraven by the Due Date.
4.3 Late Payment
Pay interest calculated daily at the Interest Rate to Glassraven for every day beyond the Due Date the Price is not received without set off. Glassraven reserves its rights under the Late Payment of Commercial Debts (Interest) Act 1998 in relation to late payment.
4.4 Provide Information
Provide the necessary information to enable Glassraven to undertake the works detailed in the Specification.
5 Intellectual Property Rights
Glassraven assigns all intellectual property rights in the Goods and Services to the Client on receipt of payment of the Price and all monies owing to Glassraven by the Client. Except Glassraven retains the right:
5.1 to use the Goods and Services for the purposes of advertising or otherwise promoting Glassraven’s work
5.2 to be identified as the author of copyrightable works under sections 77 – 79 of the Copyright, Designs and Patents Act 1988.
Where preliminary material is sent to the Client for final approval, the Client shall check it carefully and notify Glassraven by e-mail or post of any errors or alterations. Glassraven will use its reasonable endeavours to effect any changes so notified but Glassraven reserves the right to charge extra if any of these alterations either go beyond the original Specification or are notified to Glassraven more than 5 working days after their supply to the Client. Where notification of errors is either delayed in this way or does not occur at all before publication, Glassraven will not be liable in respect of any such errors. Glassraven cannot guarantee that any or all colours will be exactly replicated in the final version as published.
(a) The Client shall not assign the Contract.
(b) Glassraven may assign or subcontract the Contract or any part of it to any person, firm or company.
(c) A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act of 1999 to enforce any term of this Contract.
Notwithstanding the termination of the Contract, Glassraven and the Client agree to keep confidential and not use for its own purposes or disclose to a third party and information of a confidential nature which may become known unless such information is already public knowledge.
Where relevant delivery of the Goods and Services shall be by email or posting on the internet unless otherwise expressly stated in the Specification or agreed between the parties.
6.5 Domain Names
Glassraven may purchase internet domain names for the client. Payment and renewal of domain names is the responsibility of the Client. Glassraven excludes all liability for the loss or cancellation of domain names.
6.6 Entire Agreement
The Client accepts that the Contract represents the entire understanding between the parties and in that regard supersedes all representations, communications and prior agreements between the parties.
6.7 Glassraven Link
Glassraven reserves the right to place a graphical and/or textual link to the Glassraven website on any website designed for the Client unless expressly stated in the Specifications. The link must be retained for a 12 month period from the date the website goes live.
6.8 Glassraven’s Status
Glassraven acts in the Contract as a principal and not as agent for the Client and will enter into all related contracts as principal.
6.9 Governing Law
The Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.
6.10 Notice of change in Terms and Conditions
Glassraven reserves the right to change these Terms and Conditions without prior notice. The Client shall deemed to have received notice of change to the Terms and Conditions where they have been posted to http://www.glassraven.com.
6.11 Service of Notices
Any written notice required by the Contract should be sent to the Parties’ address as communicated on the commencement of the Contract. Notices must be sent by recorded delivery.
7.1 Method of Termination
(a) Either party may determine this agreement on breach of the Contract or by 28 days
notice. Termination must be by notice.
(b) This agreement will determine if either party
(i) (being a company) passes a resolution for winding up (otherwise than for the purposes of a solvent amalgamation or reconstruction) or a court makes an order to that effect; or
(ii) (being a partnership or other unincorporated association) is dissolved or (being a natural person) dies; or
(iii) becomes or is declared insolvent or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or
(iv) has a liquidator, receiver, administrator, administrative receiver, manager, trustee or similar officer appointed over any of its assets; or
(v) ceases, or threatens to cease, to carry on its business.
7.2 On Termination
Glassraven shall be entitled to keep the Deposit and payment on a quantum meruit basis for work done and time spent on the Goods and Services.
8. Exclusion of Liability
Glassraven accepts liability for its own negligence or faults in the Goods and Services, but only to the extent stated in this clause. Any claim brought by the Client must be brought within 2 months of delivery and / or completion of the Goods and Services.
Glassraven does not exclude or restrict its liability for death or personal injury resulting from negligence.
Glassraven’s liability to the Client in contract law or in tort or otherwise howsoever arising in relation to this Contract is limited to Glassraven’s charges for the Goods and Services.
Glassraven will not be liable to the Client for any loss or destruction of software or systems, temporary or otherwise, which occurs following use of the Goods and Services except and to the extent that it is caused by the wilful default of one of Glassraven’s employees.
Glassraven shall not be liable in any way in respect of any failure, delay or defect in the supply or use of the Goods and Services caused by the supply or specification by the Client of unsuitable material or content or by the reproduction of the Goods and Services by a third party.
Where such event could not reasonably have been prevented or controlled by Glassraven, Glassraven is not liable to the Client if any hardware or software used in conjunction with the Goods and Services malfunctions, fails or is otherwise unable to communicate with other systems or Internet users (including where computer viruses have caused such failures) such that the use of the Goods and Services is hindered or impeded.
In any event Glassraven is not liable to the Client for the following loss or damage, howsoever caused and even if foreseeable by Glassraven:
(a) economic loss including loss of profits, business, contracts, revenues, goodwill, production and anticipated savings of any description;
(b) loss arising from any claim made against the Client by any other person; or
(c) loss or damage arising from the Client’s failure to fulfil its responsibilities or any matter under the control of the Client.
8.2 Force Majeure
Glassraven is not liable for any breach of this Contract caused by matters beyond its reasonable control including acts of God, fire, lightning, explosion, terrorism, war, disorder, flood, industrial disputes (whether or not involving Glassraven’s employees), weather of exceptional severity or acts of local or central government or other authorities.
Unless otherwise agreed in writing Glassraven will arrange and oversee all production and post-production related to the Goods and Services. Should it be agreed that the Client arranges any production work itself, then in that regard Glassraven shall not be responsible for the booking, supervision or quality control of any relevant facilities, nor will it be responsible for payment of any related charges.
8.4 Compliance with Local Laws
It shall be the sole responsibility of the Client to ensure that the Goods and Services comply with all local laws (whether consumer, public or civil), regulations and codes in all countries in which use is intended. It shall also be the Client’s responsibility to ensure that the Goods and Services carry all disclaimers, warnings and public information which any competent lawyer of the Client in any of the relevant jurisdictions would advise.
Accordingly the Client agrees to indemnify and hold harmless Glassraven and Glassraven’s agents and employees from any liability, cost, loss, damages award, sum payable by way of settlement or other expense of any kind (including reasonable legal fees) arising from any claim, demand or action alleging that the Goods and Services or use of them are contrary to any law, code or regulation in any country.
Terms date: 5 September 2011 v 1.04
11 February 2008 v 1.03
23 July 2006 v 1.02
11 February 2004 v 1.01
11 February 2002 v 1.0