One of the best things about using Gmail as your email provider is that their spam filter is impressively good. However sometimes you can find that emails you legitimately wish to receive are ending up in your spam folder, this guide will help you to ensure your contacts emails never end up in the spam.
- Open your Gmail settings & navigate to Filters & Blocked Addresses
- Scroll down to the bottom of the page to click ‘Add new Filter’ – this will be under the export / delete buttons.
- A new window will pop up, type in the email address you wish to whitelist in the From field eg: [email protected] then click ‘Create filter with this search’
- Tick the box next to ‘Never send it to spam’ (you can also automatically label the email if you use Gmail tagging for your contacts should you wish)
- Select ‘Create filter’ to save the changes
Now emails from that address will always be in your inbox.
If you already have an email from your contact in your inbox you can skip a couple of the steps above
- With the conversation open, click the small down arrow to the right of the sender name and timestamp and choose ‘Filter messages like this’
- The email address will automatically be added in the filter options for you and you can simply click ‘Create filter with this search’ then continue to follow the instructions above from Step 4
NB: When you whitelist an email or domain in Gmail, it does not apply to past emails that are already in your spam folder.