Some of the most commonly asked questions about our services have been answered here. If you have a question that is not covered here please feel free to contact us.
What services do you offer?
We work with everything web. From simple single page websites, through to basic informational websites, WordPress websites & blogs, to full functioning eCommerce websites & bespoke developed applications. Take a look in more detail:
- Website design
- WordPress blogs & websites
- eCommerce websites
- Bespoke development
- Graphic design
We also create logos and flyers to complement your website and complete your branding.
Where are you located?
You’ll find us between Lands End and Sennen in Cornwall, an easy journey from Penzance as we are not far off the A30!
Can we schedule a meeting?
If you live within a reasonable distance then yes of course, we can either come to you or you to us!
As a home based business we don’t usually conduct meetings at our place of work, however there are a number of great cafes in the local area should it be easier for you to come to us.
If you live further away or it doesn’t suit you to meet up for any reason then we can arrange a Skype meeting or telephone call, or even discuss your requirements via email should that be preferable.
What is your experience?
Since becoming established in early 2002 we’ve been providing website design services for a range of clients in many different sectors and bring a wealth of knowledge and experience to your business.
As web design specialists we prefer to let our work and client testimonials speak for themselves – take a look through our web portfolio and you will see the standard of work we create.
How much will it cost?
We don’t believe in hiding our prices away so you can find a guide to our current prices on our website. Whilst it is not possible to publish an exhaustive list due to the bespoke nature of the work in hand, they can serve as an indication of what we charge.
We also provide a no obligation quotation tailored to your exact specifications – so why not get in touch today! You can contact us on 01736 806446, request a callback on our contact page or fill in the form at the bottom of this page. We’d love to hear from you.
What are your Payment Terms?
For projects over £100 in value we ask for a 50% deposit upfront, with the remainder payable upon completion of the project.
For small businesses there is the potential to pay by instalments (no interest charged) – this helps to spread the cost of your new website, please discuss this with us if it is of interest.
Payment is due within 14 days of invoice, we currently accept payment via cheque and bank transfer.
Web Design Questions
How long will my design work take?
I have an urgent deadline - can you help?
How do you go about designing our website?
I already have a design, can you use it?
Can I update the website myself?
What does standards compliant mean?
My website is now live, why can’t I find it on Google/Yahoo?
Why do I need web hosting?
Do I have to use Glassraven hosting for my website?
I've already bought my domain, can I still use Glassraven hosting?
I have an existing website, can I move it to you?
Do you have a question which is not covered here?
Please do get in touch with us and we will answer to the best of our ability.