Some of the most commonly asked questions about our services have been answered here. If you have a question that is not covered here please feel free to contact us.
What services do you offer?
We work with everything web. From simple single page websites, through to basic informational websites, WordPress websites & blogs, to full functioning eCommerce websites & bespoke developed applications. Take a look in more detail:
- Website design
- WordPress blogs & websites
- eCommerce websites
- Bespoke development
- Graphic design
We also create logos and flyers to complement your website and complete your branding.
Where are you located?
You’ll find us between Lands End and Sennen in Cornwall, an easy journey from Penzance as we are not far off the A30!
Can we schedule a meeting?
If you live within a reasonable distance then yes of course, we can either come to you or you to us!
As a home based business we don’t usually conduct meetings at our place of work, however there are a number of great cafes in the local area should it be easier for you to come to us.
If you live further away or it doesn’t suit you to meet up for any reason then we can arrange a Skype meeting or telephone call, or even discuss your requirements via email should that be preferable.
What is your experience?
Since becoming established in early 2002 we’ve been providing website design services for a range of clients in many different sectors and bring a wealth of knowledge and experience to your business.
As web design specialists we prefer to let our work and client testimonials speak for themselves – take a look through our web portfolio and you will see the standard of work we create.
How much will it cost?
We don’t believe in hiding our prices away so you can find a guide to our current prices on our website. Whilst it is not possible to publish an exhaustive list due to the bespoke nature of the work in hand, they can serve as an indication of what we charge.
We also provide a no obligation quotation tailored to your exact specifications – so why not get in touch today! You can contact us on 01736 806446, request a callback on our contact page or fill in the form at the bottom of this page. We’d love to hear from you.
What are your Payment Terms?
For projects over £100 in value we ask for a 50% deposit upfront, with the remainder payable upon completion of the project.
For small businesses there is the potential to pay by instalments (no interest charged) – this helps to spread the cost of your new website, please discuss this with us if it is of interest.
Payment is due within 14 days of invoice, we currently accept payment via cheque and bank transfer.
Web Design Questions
How long will my design work take?
The length of time to create your website will vary depending on your specifications. As every project is different it is hard to pinpoint an exact length of time that the design work takes. However we’ve looked through our recent projects and given an approximation below to allow you to make sure you allow enough time for your launch.
You can read more on our web design process to see the process that each website goes through. All timeframes below assume that your content and images are ready for us when we start work.
Brochure Website Design
We always say to allow 7-10 working days from the start of the design process for a brochure website.
CMS / WordPress Design
This type of website is a bit more involved so we recommend allowing longer for this type of project, the average length of time being 2-3 weeks. A WordPress blog which we are designing to match an existing website can be created a lot faster as we already know what we are working with – generally allow a week for this kind of project.
Ecommerce Website Design
We recommend allowing a minimum of 3-4 weeks for this type of design work, in order to ensure that the website is working exactly how you want it to and to give time for you to upload all your products to the cart.
The average time from commencing a logo design project is 7-10 working days, though it can vary widely depending on how quickly we receive feedback at each design stage.
I have an urgent deadline – can you help?
If you have a very tight deadline for your project please contact us to confirm our current availability. We will always do our best to help where we can.
We book all projects into our diary system in order to ensure that we can meet the deadlines of each client before undertaking a new project.
How do you go about designing our website?
This is a question that we get asked quite regularly so we have put together a guide to the design process, from your first contact with us, through to your new website launch:
Read more: The Glassraven web design process
I already have a design, can you use it?
If your design is one you have created yourself, or one created by a graphic designer then yes no problem. We regularly work with design agencies to provide the technical skills to create a working, usable website from their designs.
What we cannot do is copy another persons website or design without their express permission, but even then – we would highly recommend that we work together with you to create something just as fantastic, just for your business!
Can I update the website myself?
This depends on the type of website you opt for! Most of the websites we create these days offer some form of content management that provides you an online administration area where you can easily update the content of your website yourself.
Basic training in how to use the system is included with every project, and we fully support every website we create by email and telephone
What does standards compliant mean?
Web Standards are a set of recommendations made by the World Wide Web Consortium (known as the W3C) and include recommendations for HTML, XHTML and CSS (Cascading Style Sheets) – the languages used to create your website.
Good web developers create standards compliant websites following these recommendations to make sure that the websites they create will be; accessible to the widest audience (including those with disabilities), perform better in the search engines (as a standards-compliant website separates content and design), load faster and allow easier updating of layout & design.
Although many websites do not comply with web standards, responsible web developers ensure that their sites comply because it is in the site owner’s best interest. Every Glassraven website is created to be W3C Standards Compliant and fully accessible for all users.
My website is now live, why can’t I find it on Google ?
A newly launched website can take time to appear in the search engines such as Google. Whilst we design all websites in such a way that the search engines will rank them well, and will submit your new website to Google for you, there is no guarantee that it will be immediately picked up. The only guaranteed way is to pay for your listing (through Adwords etc).
There has been talk of a ‘Google sandbox effect’ whereby new websites do not tend to show up in Google for some weeks whilst they assess the worth of the website. This is one of the reasons why we always recommend registering your domain name early and uploading a holding page whilst we work with you to create your new website.
Generally speaking we have noticed that websites will appear quite quickly for searches for your own domain name (eg www.yoursite.co.uk) and then other terms such as your website name after a period of time (and this is different with all websites).
You can help to speed up the process – approaching other website owners to swap links, finding relevant directories to submit to and also writing articles to be featured on other websites (with a link to your website) can all help speed up your inclusion time in the search engines.
Why do I need web hosting?
Your website is made up of a collection of files which need to be placed on a computer which is permanently attached to the internet (via a high speed connection). Your web host provides you with space on their servers (high spec computers) and your domain is then directed at the server so your customers can view your website.
Our web hosting packages are competitively priced and are fully supported by both email and telephone. More details on our web hosting packages.
Do I have to use Glassraven hosting for my website?
No, you can host your website with the company of your choice. The exception to this is our ecommerce store which is hosted in order for us to ensure it will operate fully.
We will need to be aware of your choice of host before beginning your site design to ensure that your website will run on your chosen server, as different hosts offer different packages, server types etc.
We do offer a range of different packages to suit all types of websites at competitive rates.
I’ve already bought my domain, can I still use Glassraven hosting?
Yes! Whether you have already bought your domain name or not we can provide hosting services for your business. We can either provide details for you to point your domain onto our hosting servers, or if you prefer, we can sort this out for you.
I have an existing website, can I move it to you?
We are happy to help you to move your website and take over the support of it for you, we can work with you to redevelop the website at the same time should you so wish!
Do you have a question which is not covered here?
Please do get in touch with us and we will answer to the best of our ability.